Contact
Write to a person, not a form.
Three addresses, so your message starts in the right place. All of them reach somebody who can actually answer.
Support
Something is not working, or you cannot find how to do something. Write from the address you signed up with and we can find you straight away.
support@smartchat.localInclude your account name and, if it is about one conversation, its link.
Sales and Enterprise
Volume, procurement, an agreement written for you, or help running it at a size the docs do not cover. The product is free; this is where the conversations that are not about the product happen.
sales@smartchat.localTell us roughly how many websites and conversations a month you expect.
Security
Reporting a vulnerability. We would much rather hear from you than not, and we will not go looking for a reason to be difficult about it.
security@smartchat.localInclude steps to reproduce. We will confirm receipt within two working days.
Already a customer?
Write from the address you signed up with and name your account — that is enough for us to find you without a round trip. Your account name is at the top of your dashboard.